Reception: our structure does not have reception service 24 hours on 24, so please communicate in advance by e-mail or telephone your exactly arrival time and leave us a phone number on which we can reach you the day of ' arrival;
- Check-in is possible from 10.00am to 7.00pm, for late arrivals and until 22.00 there will be an additional charge of € 15.00;
- Check out is required at 10.30, for a substantial delay will be charged an additional night;
- If the guest arrives before check in or leave after the time of check-out, have a free luggage storage;
Concierge: on your arrival you will get a map and all the information you need. by request in advance by mail we can provide book restaurants, museums to avoid any queue especially during high season, a wide variety of leisure activities ranging from wine tours in Chianti for wine tasting and fine oils to recreational cycling, horse riding etc, to cooking classes as well as various custom tours to Florence and other Tuscan cities according to your needs;
Payment: Payment is required in cash or by credit card.
The number of credit card customers is provided in order to guarantee the success of the reservation. If it is considered necessary, will request a pre-authorization of payment to verify the validity of which will then be completed at check-out;
Tourist tax imposed by the City of Florence: EUR 3 per person, per night, up to 7 nights. The tax does not apply to children under 12 years;
- WiFi: free internet access for all our guests;
- Breakfast: The breakfast service is offered at an additional cost of € 8,00 per person per day;
- In all rooms you will find a kettle with teas, herbal teas, coffee etc and some snacks can be enjoyed at any time of the day;
- Cleaning: Daily cleaning is done if you are out of the room after 10,30, is not included in the Rondinelli Suite where if you ask for, there is an additional cost of € 10,00 per day
- linen and towels are changed every 3 days.
- Our terrace is at your disposal at any time, perhaps to enjoy a drink.
In your room
bathroom: each room has its own bathroom where you can find towels and even plush bathrobes honeycomb that will embrace you softly after a shower and a free courtesy set consisting of shower gel / shampoo and hand soap;
The set linen supplied to each room is made up of three sheets, four pillows and in winter or summer's duvet.
The exchange is done every 2 days with the exception of the sheet duvet cover that is changed every day
Terms and conditions
- digital TV;
- air conditioning / heating;
- cot free on request;
The reservation will be confirmed only by credit card details or by bank transfer;
The credit card is only for guarantee your reservation, we will charge your stay on the day of departure, or in the cases mentioned by our cancellation policy.
In case you cancel at least 7 days prior to arrival nothing will be charged on your credit card. If cancellation is communicated by 7 to 2 days before check in we charge the first night of the stay, from 2 days before or for no show will be charge The entire amount of the reservation
All children under 3 years stay free of charge in their parents' bed or a cot can be added on request. Maximum capacity of extra cut in a room is 1.